Shipping Policy
1. Introduction
Welcome to our Shipping and Delivery Policy. We are committed to delivering your orders in a secure, efficient, and timely manner. This policy outlines our shipping procedures, timelines, charges, and terms to ensure a transparent and seamless shopping experience. By placing an order on our website, you agree to the terms and conditions outlined below.
Our shipping practices are designed to comply with the applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, ensuring that all delivery terms, fees, and timelines are disclosed to you clearly and transparently prior to purchase.
2. Shipping Coverage
We offer domestic shipping services across India, covering a vast network of pin codes spanning major metropolitan cities, tier-2 and tier-3 cities, towns, and rural regions. We work continuously with our logistics partners to maximize our delivery reach across the country.
Please note that we do not offer international shipping at this time. We only accept orders where both the billing and shipping addresses are located within the geographic boundaries of India.
3. Order Processing Time Before Dispatch
Once your order is successfully placed and payment is confirmed (or verified in the case of Cash on Delivery), it enters our processing phase. Our standard order processing time is 1 to 2 business days.
During this processing window, we perform quality checks, securely package your items, generate shipping labels, and hand over the consignment to our logistics partners. Please note that orders are not processed or dispatched on Sundays and national or state public holidays. Orders placed during high-volume sale events or festive seasons may occasionally experience a slight processing delay, and we appreciate your patience during such times.
4. Shipping Methods and Courier Partners
To ensure your products reach you in perfect condition, we partner with some of India’s leading and most reliable third-party logistics and courier service providers. Depending on your delivery location and the package dimensions, we select the most suitable courier partner to handle your shipment.
Our standard shipping method is surface transport, which balances safety and speed. For select pin codes and eligible consignments, express shipping options may be utilized at our discretion to expedite the delivery process.
5. Estimated Delivery Timelines
Once your order has been dispatched from our facility, the estimated delivery time to reach your destination is 3 to 7 business days.
Please note that these delivery timelines are estimates provided by our courier partners and are not legally binding guarantees. Delivery times may vary depending on the destination:
Metro Cities: Typically delivered within 3 to 4 business days post-dispatch.
Tier-2 & Tier-3 Cities: Typically delivered within 4 to 6 business days post-dispatch.
Remote Regions (including parts of Northeast India, Jammu & Kashmir, and rural areas): May take up to 7 business days or slightly longer depending on local accessibility.
6. Shipping Charges
Our shipping charges are calculated dynamically based on the total weight and dimensions of the packaged consignment, as well as the delivery destination. This ensures that you are charged fairly and accurately based on the actual logistics cost of your order.
The exact shipping fee applicable to your order will be calculated and clearly displayed on the checkout page before you make your payment. Any applicable Cash on Delivery (COD) convenience fees or handling charges will also be explicitly detailed at checkout prior to order confirmation.
7. Order Tracking
We believe in keeping you informed at every step of your order journey. Once your consignment is handed over to our courier partner, we will send a dispatch confirmation message to your registered email address and mobile number via SMS or WhatsApp.
This notification will contain a unique Tracking Number / Airway Bill (AWB) number along with a direct link to the courier partner's tracking portal. You can use this information to monitor the real-time transit status and estimated delivery date of your package.
8. Delivery Process and Customer Responsibility
Our courier partners will make up to three (3) delivery attempts to hand over the package to you. It is your responsibility to provide an accurate, complete, and detailed shipping address (including landmarks, apartment/house numbers, and correct pin codes) along with an active, reachable mobile number.
If a delivery fails due to any of the following reasons:
Incorrect or incomplete shipping address provided by you.
Unavailability of the recipient at the designated address during delivery attempts.
Refusal to accept the package without a valid, pre-approved reason.
Inability to contact the recipient on the provided phone number.
The package will be returned to our origin facility (Return to Origin - RTO). In such cases, any additional shipping costs incurred for re-dispatching the order will be borne by the customer. For prepaid orders returned as RTO due to customer unavailability or incorrect details, we reserve the right to deduct the original shipping and return logistics costs before processing any refunds.
9. Delays and Force Majeure
While we and our courier partners make every effort to deliver your orders within the estimated timeline of 3 to 7 business days, there may be occasional delays due to factors beyond our reasonable control. We shall not be held liable for delivery delays caused by "Force Majeure" events or external logistical disruptions, which include but are not limited to:
Severe weather conditions (floods, heavy rainfall, cyclones, earthquakes).
Public strikes, bandhs, civil disturbances, or local lockdowns.
Government-imposed restrictions, transport strikes, or state border transit delays.
Technical outages in third-party logistics tracking systems.
In the event of an anticipated prolonged delay, we will make reasonable efforts to notify you via email or SMS and work with our courier partners to resolve the issue as quickly as possible.
10. Damaged-in-Transit or Wrong Items
We take utmost care in packaging our products securely. However, if you receive a package that is visibly damaged, tampered with, or if you receive the wrong item, please follow these steps immediately to help us resolve the issue:
Do not accept the delivery if the outer packaging is severely torn, crushed, or open. Please mention the damage on the courier's delivery receipt before rejecting it.
If you accept the package and find the product inside is damaged, broken, or incorrect, you must report this to our customer support team within 48 hours of delivery.
Mandatory Requirement: To help us validate damage claims with our logistics partners, we strongly recommend recording a continuous, unedited unboxing video from the moment you start opening the outer courier seal/box until the product is fully inspected. Please share this video along with clear photographs of the damaged product and the shipping label.
Upon verification of the damage or error, we will arrange for a replacement or process a refund in accordance with our Return and Refund Policy.
11. Cash on Delivery (COD) Terms
To offer you maximum convenience, we provide Cash on Delivery (COD) as a payment option for eligible pin codes across India. When opting for COD, please adhere to the following terms:
We may initiate a verification process (via an automated phone call, SMS, or WhatsApp OTP) to confirm your order before dispatching it. Unverified COD orders may be cancelled at our discretion.
Please ensure you have the exact cash amount ready at the time of delivery, as courier delivery agents may not always carry change.
No Open-Box Delivery: Our courier partners operate on a "pay-first" policy. You are required to pay the full COD invoice amount to the delivery agent before opening the package. The delivery agent is not authorized to allow you to open the package or inspect the goods prior to payment.
Repeated refusal or failure to accept COD orders may result in the suspension of the COD payment option for your account on future purchases.
12. International Shipping
As stated in our coverage terms, we do not ship internationally at this time. All purchases must be delivered to a valid physical address within India. Consequently, terms regarding international customs duties, import taxes, and foreign clearance procedures do not apply to transactions on our platform.
13. Contact Details for Delivery Help
If you have any questions, concerns, or require assistance regarding the shipping status of your order, delivery delays, or address modifications post-purchase, please reach out to our customer support team. You can find our official contact email address, customer care phone number, and support hours on our dedicated "Contact Us" page on this website.
When contacting us, please keep your Order ID and Tracking Number (AWB) handy to help us assist you promptly.